Guideline 3 – Don’t drunk dial your credit card company.
Contrary to popular belief, we want to get you off the phone as quickly as you want to get off the phone. So let’s just make nice so you can get off the phone in a timely manner. I don’t want to hear your life story…particularly when you’re drunk. Today’s example:
A woman called in to discuss a charge on her statement. Everryyyyyyy wooorrrdddddd wassssss drawwnn ouuuuttttt juuusssttt likeeeee thissssss. Yeah – your skin is crawling now, huh?
Then she informs me that we sent her three copies of the same statement and what were we, as a company, going to do about the crying trees.
Then I got to hear about how everyone who needs any sort of prescription needed to fill it by December. Then I got to hear about her Avon. Then I got to hear about how she believes it is her voice that is behind the “the number you have dialed has been disconnected” message. Bell South stole her voice.
The woman was lit up. I really don’t think she was a total nut job…I honestly think I smelled booze through the phone. So keep your drunk dialing limited to ex significant others or booty calls. We don’t get paid enough to really care (though we are really glad our job wasn’t outsourced – because nothing is funnier than a call center FEMALE in Mumbai telling me her name is David).
